FREQUENTLY ASKED QUESTIONS
Our turnaround time is 3-7 working days for printing + Australia Post shipping time (5-7 days). The production time does not include weekends and public holidays. In short, keeping all factors in mind you will get your order within 2 weeks.
Just drop an email to email@example.com with reference number of your purchase order ASAP. In case we have not processed it yet, we will change or cancel your order. Once order is processed, it is not possible to cancel it.
Yes, If an order is wrong or faulty we will replace the item without any extra cost. But if the error is at your end. Sorry, we can’t replace or refund your order.
For more information about our return policy, please visit this page: https://tshirtmate.com.au/return-policy/
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
Please e-mail us on firstname.lastname@example.org with your purchased order number or Card Transaction ID. We will immediately process the order so that you get your product as soon as possible.