All production and returns are handled by our fulfilment company (TSPA) – if an order is wrong or faulty we will replace the item.

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

1. REFUNDS

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Debit Card, we will refund in your Credit Card or Debit Card account.

Typically refunds take 3-5 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

Please feel free to mail us at sales@tshirtmate.com.au if you have any questions.

2. RETURNS

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 7 days from the date of delivery as follows:

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case your location supports reverse pickup, you need to send. Please retain the receipt given by courier personal, just for our record.
  • We will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of $7 subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.

NOTE: Products that have been tampered with, opened and/or used cannot be returned.